Legal
Terms of Service
Effective Date: July 15, 2026 | Last Updated: August 15, 2026
These Terms of Service ("Terms") govern your use of PrimCall's AI receptionist service. By signing up, you agree to these Terms.
1. Service Description
PrimCall provides:
- AI-powered phone answering (24/7 automated receptionist)
- Concise call summaries and captured details
- Intelligent call routing and FAQ responses
- Dedicated business phone number (via Twilio)
- Real-time call notifications (Telegram, SMS, Email)
2. Account Registration
You must:
- Provide accurate business information
- Be at least 18 years old
- Have authority to bind your business to these Terms
- Keep your account credentials secure
You are responsible for:
- All activity under your account
- Maintaining billing information
- Notifying us of unauthorized access
3. Pricing and Billing
Plans
- PrimCall Starter: First month free, no setup fee, then $300/month (300 minutes included), unless a valid promotion applies
- Usage beyond included minutes may incur overage charges at the rate disclosed at checkout or in your order form
Payment Terms
- A credit card is required to activate service, but $0 is charged at activation
- There is no setup fee
- Monthly subscription billing begins after the free first month and auto-renews on the billing date
- We email an upcoming-renewal notice to the account email when Stripe sends the upcoming invoice event; keep your email current
- Valid promotions may change the monthly price or billing terms shown at checkout
- Overages billed in arrears (next billing cycle)
Refunds
- Cancel before the first billing date to avoid the first monthly subscription charge
- After monthly billing begins, subscription charges are non-refundable except where required by law
- Overage charges are non-refundable
Cancellation
- Cancel anytime through the self-service billing portal in your PrimCall workspace (no long-term contracts)
- Cancellation uses the same signed-in account access as activation and does not require a support call or extra steps
- Service continues until end of current billing period
- Phone number released 7 days after cancellation (can port out before release)
4. Acceptable Use
You may NOT use PrimCall for:
- Illegal activities (fraud, phishing, harassment)
- Spam or unsolicited marketing calls
- Adult content, gambling, or illegal substances
- Impersonating government agencies or emergency services
- Violating TCPA (Telephone Consumer Protection Act)
- High-volume telemarketing (use a dedicated call center service)
We reserve the right to:
- Suspend accounts violating these Terms
- Report illegal activity to law enforcement
- Terminate service without refund for violations
5. Service Availability
- Uptime Target: 99.9% (excluding scheduled maintenance)
- Maintenance: Announced 48 hours in advance when possible
- Downtime: No refunds for outages < 1 hour; pro-rated credits for longer outages
We are NOT liable for:
- Third-party service outages (Vapi, Twilio, internet providers)
- Force majeure events (natural disasters, wars, pandemics)
- Your internet or phone connectivity issues
6. Call Processing and Summaries
- Audio: PrimCall does not retain call recordings
- Live Processing: Calls are processed in real time to operate Sofia and generate a concise operational summary
- Disclosure and consent: You are responsible for giving callers clear notice of automated voice processing and obtaining any consent required by applicable law
- Retention: PrimCall retains summaries and captured details under the Privacy Policy, not word-for-word transcripts
7. AI Accuracy
PrimCall uses AI (Vapi, MiniMax) to understand and respond to calls.
We do NOT guarantee:
- 100% accuracy in understanding callers
- Correct answers to all questions
- Human-level conversation quality
You are responsible for:
- Providing accurate FAQ content
- Reviewing call summaries for errors
- Following up on critical inquiries
PrimCall is NOT suitable for:
- Emergency services (911, medical hotlines)
- Legal or financial advice
- Safety-critical applications
8. Intellectual Property
- Your Content: You retain ownership of call summaries, captured details, and FAQ content
- Our Platform: PrimCall owns the software, AI models, trademarks, and infrastructure
- License: You grant us a license to use your content solely to provide the service
9. Confidentiality
We will:
- Keep your call data confidential
- Not share call summaries with competitors
- Use industry-standard encryption
You acknowledge:
- Calls may contain sensitive information (caller names, phone numbers, inquiries)
- You are responsible for informing callers of automated voice processing and obtaining any consent required by law
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
PrimCall is NOT liable for:
- Lost revenue, profits, or business opportunities
- Indirect, incidental, or consequential damages
- Damages exceeding fees paid in the 12 months prior to claim
- AI errors, missed calls, or inaccurate summaries
- Third-party service failures (Vapi, Twilio)
11. Indemnification
You agree to indemnify PrimCall against claims arising from:
- Your violation of these Terms
- Your violation of laws (TCPA, GDPR, etc.)
- Content you provide (FAQ answers, greetings)
- Misuse of the service
12. Dispute Resolution
- Governing Law: Florida, USA
- Arbitration: Disputes resolved via binding arbitration (American Arbitration Association)
- No Class Actions: You waive the right to join class-action lawsuits
- Small Claims: Either party may file in small claims court instead of arbitration
13. Changes to Terms
We may update these Terms. We will:
- Notify you 30 days before material changes
- Post updated Terms on this page
- Continued use after changes = acceptance
14. Termination
We may terminate your account if:
- You violate these Terms
- You fail to pay invoices (30 days past due)
- You engage in fraudulent activity
- We discontinue PrimCall (60 days notice + pro-rated refund)
Upon termination:
- Access to dashboard ends immediately
- Phone number is released within 7 days
- Call summaries and captured details are deleted according to the Privacy Policy (request export before termination)