Legal
Terms of Service
Effective Date: July 15, 2026 | Last Updated: September 23, 2026
These Terms of Service ("Terms") govern your use of PrimCall's AI receptionist service. By signing up, you agree to these Terms.
1. Service Description
PrimCall provides:
- AI-powered phone answering (24/7 automated receptionist)
- Concise call summaries and captured details
- Intelligent call routing and FAQ responses
- Dedicated business phone number (via Twilio)
- Real-time call notifications (Telegram, SMS, Email)
2. Account Registration
You must:
- Provide accurate business information
- Be at least 18 years old
- Have authority to bind your business to these Terms
- Keep your account credentials secure
New accounts must confirm their email address before activating paid service. We record your acceptance of these Terms, acknowledgment of the Privacy Policy, and confirmation that you may act for the business. Account, security, billing and configured service notifications are separate from optional promotional emails. Marketing requires a separate opt-in and confirmation and can be withdrawn without ending your service.
You are responsible for:
- All activity under your account
- Maintaining billing information
- Notifying us of unauthorized access
3. Pricing and Billing
Plans
- PrimCall Starter: First 30 days free with 300 minutes, no setup fee, then $300/month (500 minutes included), unless a valid promotion applies
- Usage beyond included minutes may incur overage charges at the rate disclosed at checkout or in your order form
Payment Terms
- A credit card is required to activate service, but $0 is charged at activation
- There is no setup fee
- Monthly subscription billing begins after the free first month and auto-renews on the billing date
- We email an upcoming-renewal notice to the account email when Stripe sends the upcoming invoice event; keep your email current
- Valid promotions may change the monthly price or billing terms shown at checkout
- Overages billed in arrears (next billing cycle)
Refunds
- Cancel before the first billing date to avoid the first monthly subscription charge
- After monthly billing begins, subscription charges are non-refundable except where required by law
- Overage charges are non-refundable
Cancellation
- Cancel anytime through the self-service billing portal in your PrimCall workspace (no long-term contracts)
- Cancellation uses the same signed-in account access as activation and does not require a support call or extra steps
- Service continues until end of current billing period
- Phone number released 7 days after cancellation (can port out before release)
4. Acceptable Use
You may NOT use PrimCall for:
- Illegal activities (fraud, phishing, harassment)
- Spam or unsolicited marketing calls
- Adult content, gambling, or illegal substances
- Impersonating government agencies or emergency services
- Violating TCPA (Telephone Consumer Protection Act)
- High-volume telemarketing (use a dedicated call center service)
We reserve the right to:
- Suspend accounts violating these Terms
- Report illegal activity to law enforcement
- Terminate service without refund for violations
5. Service Availability
- Uptime Target: 99.9% (excluding scheduled maintenance)
- Maintenance: Announced 48 hours in advance when possible
- Downtime: No refunds for outages < 1 hour; pro-rated credits for longer outages
We are NOT liable for:
- Third-party service outages (Vapi, Twilio, internet providers)
- Force majeure events (natural disasters, wars, pandemics)
- Your internet or phone connectivity issues
6. Call Processing and Summaries
- Audio: PrimCall does not retain call recordings
- Live Processing: Calls are processed in real time to operate Sofia and generate a concise operational summary
- Disclosure and consent: You are responsible for giving callers clear notice of automated voice processing and obtaining any consent required by applicable law
- Retention: PrimCall retains summaries and captured details under the Privacy Policy, and text transcripts for up to 30 days. Audio recordings are disabled
7. AI Accuracy
PrimCall uses AI (Vapi, MiniMax) to understand and respond to calls.
We do NOT guarantee:
- 100% accuracy in understanding callers
- Correct answers to all questions
- Human-level conversation quality
You are responsible for:
- Providing accurate FAQ content
- Reviewing call summaries for errors
- Following up on critical inquiries
PrimCall is NOT suitable for:
- Emergency services (911, medical hotlines)
- Legal or financial advice
- Safety-critical applications
8. Intellectual Property
- Your Content: You retain ownership of call summaries, captured details, and FAQ content
- Our Platform: PrimCall owns the software, AI models, trademarks, and infrastructure
- License: You grant us a license to use your content solely to provide the service
9. Confidentiality
We will:
- Keep your call data confidential
- Not share call summaries with competitors
- Use industry-standard encryption
You acknowledge:
- Calls may contain sensitive information (caller names, phone numbers, inquiries)
- You are responsible for informing callers of automated voice processing and obtaining any consent required by law
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
PrimCall is NOT liable for:
- Lost revenue, profits, or business opportunities
- Indirect, incidental, or consequential damages
- Damages exceeding fees paid in the 12 months prior to claim
- AI errors, missed calls, or inaccurate summaries
- Third-party service failures (Vapi, Twilio)
11. Indemnification
You agree to indemnify PrimCall against claims arising from:
- Your violation of these Terms
- Your violation of laws (TCPA, GDPR, etc.)
- Content you provide (FAQ answers, greetings)
- Misuse of the service
12. Dispute Resolution
- Governing Law: Florida, USA
- Arbitration: Disputes resolved via binding arbitration (American Arbitration Association)
- No Class Actions: You waive the right to join class-action lawsuits
- Small Claims: Either party may file in small claims court instead of arbitration
13. Changes to Terms
We may update these Terms. We will:
- Notify you 30 days before material changes
- Post updated Terms on this page
- Continued use after changes = acceptance
14. Termination
We may terminate your account if:
- You violate these Terms
- You fail to pay invoices (30 days past due)
- You engage in fraudulent activity
- We discontinue PrimCall (60 days notice + pro-rated refund)
Upon termination:
- Access to dashboard ends immediately
- Phone number is released within 7 days
- Call summaries and captured details are deleted according to the Privacy Policy (request export before termination)