Legal

Accessibility Statement

Effective Date: May 31, 2026

PrimCall is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines ensure content is accessible to people with:

  • Visual impairments (blindness, low vision, color blindness)
  • Hearing impairments (deafness, hard of hearing)
  • Motor impairments (limited dexterity, inability to use a mouse)
  • Cognitive impairments (dyslexia, autism, ADHD)

Accessibility Features

Our website includes:

  • Alt text on all images
  • Keyboard navigation — all features accessible via Tab/Enter
  • Color contrast meeting WCAG AA standards (4.5:1 minimum)
  • Descriptive links — no "click here" links
  • Semantic HTML — proper heading hierarchy (H1, H2, H3)
  • Resizable text — zoom up to 200% without loss of functionality
  • Screen reader compatibility — tested with NVDA, JAWS, VoiceOver
  • Focus indicators — visible keyboard focus on interactive elements
  • Skip navigation links — jump to main content

Known Issues

We are working to fix:

  • ⚠️Some third-party embeds (Stripe checkout) may not be fully accessible
  • ⚠️Real-time call notifications lack audio alerts (planned for Q3 2026)
  • ⚠️Dashboard charts need improved screen reader descriptions

Feedback

We welcome feedback on accessibility. If you encounter barriers:

Email: hello@primcall.co

Subject: Accessibility Issue

Please include:

  • Page URL where you encountered the issue
  • Description of the problem
  • Assistive technology you were using (if applicable)

We aim to respond within 3 business days.

Third-Party Content

Some content is provided by third parties:

  • Stripe (payment processing) — Stripe's accessibility statement available at stripe.com/accessibility
  • Vapi (AI voice) — Phone calls are audio-based; transcripts available in dashboard

Contact Us

Accessibility Coordinator: Radu Prepelita

Email: hello@primcall.co

Phone: 1-877-761-7469

Address: 1334 Euclid Ave Unit 8, Miami Beach, FL 33139

Last Reviewed: May 31, 2026

Next Review: November 30, 2026